Answer: All payments are instant and therefore your airtime or bills are posted in real-time
Answer: Kindly contact the support team through the support channel support.pesapal.com
You can go to www.airtelairtime.com/prepaid, fill in your details and proceed to payments where MPESA is presented as an option.
Alternatively, you can go to your MPESA wallet and load Airtime directly by using the Paybill Number 220220, and in the account number put in AIRT[YOUR-AIRTEL-NUMBER-IN-FULL] for Prepaid e.g. AIRT0733111000 or AIRP[YOUR-AIRTEL-POSTPAID-NUMBER-IN-FULL] for Postpaid e.g AIRP0733111000 , enter PIN and send. Airtime will be loaded directly to the Airtel number you provided.
You can go to www.airtelairtime.com/postpaid, fill in your details and proceed to payments where MPESA is presented as an option.
Alternatively, you can go to your MPESA wallet and load Airtime directly by using the Paybill Number 220220, and in the account number put in AIRP[YOUR-AIRTEL-NUMBER-IN-FULL] e.g. AIRP0733111000, enter PIN and send. Your bill will be posted and you will receive an SMS confirmation of the same.
Answer: Call our support team on 0706 191 729 or post your payment details to support.pesapal.com who will confirm if the airtime was successfully sent to the wrong number. If not, the airtime will be sent to the correct number. In the case that the airtime was successfully sent to a correct account, no refund will be done. You will be advised to contact the service provider.
Answer: For mobile money payments, please check with the service provider on how much you will incur to send money to a paybill number. For credit card payments, Pesapal does not charge, however you have to confirm with your bank.
Answer: Yes, this works for numbers ported to Airtel or Orange.
Answer: No reversal will be done if the airtime has been successfully sent.
Answer: Call our support team on 0706 191 729 or post transaction details to support.pesapal.com who will repost the payment to the post paid number.
Answer: In such cases, the funds are deposited in the e-wallet. You will be required to log in to Pesapal.com using your email address to access the funds. From there, you can use the funds by selecting the e-wallet payment option on the i-frame.